The complaint process involves an on-line/web application
and is fully explained in our Complaint Guide and should not take more than
15-20 minutes. Since the State HOA
Office has no investigative or enforcement authority we suggest you direct all
your HOA problems that you want investigated to DORA under the licensing
law. The State HOA Office can also be
apprised.
Several CAM violations stand out and we ask you and your
fellow home owners to pursue via a complaint: 1) CAM is not licensed (simple
lookup on your part) 2) violations in conducting elections, meetings, extremely
poor property maintenance, records release(items a,b,and/or c below) and 3) charging HOA Transfer Fees (items “a”
and “c” below). All are applicable to
CAM complaints. Each one requires a
separate complaint.
The explanation of your CAM complaint involves: 1) a
description of your problem including how you understand it violates your
rights. Include one or more of the below
statements extracted from the licensing law to support your complaint. 2) Evidence such as you paid a Transfer Fee
documented on your home closing papers, your request for documents has been refused,
etc.
Supporting all complaints should be your documentation
including an email informing BOTH the HOA Board and CAM of your problem, allow
7-10 days for resolution and if not resolved file a complaint. If you need
guidance let us know. Complaints are
confidential with DORA.
Let’s all participate to surface problems and hold violators
accountable.
Extracts from CAM Licensing Law:
a. KNOWINGLY VIOLATING OR KNOWINGLY DIRECTING OTHERS TO
VIOLATE CCIOA (or your HOA governing documents)
b. HAVING DEMONSTRATED UNWORTHINESS OR INCOMPETENCY TO ACT AS
A COMMUNI-TY ASSOCIATION MANAGER BY CONDUCTING BUSINESS IN SUCH A MANNER AS TO
EN-DANGER THE INTEREST OF THE PUBLIC
c. ANY OTHER CONDUCT, WHETHER OF THE SAME OR A DIFFERENT
CHARACTER THAN SPECIFIED IN THIS SUBSECTION (1), THAT CONSTITUTES DISHONEST
DEALING.
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